Glitch to Stitch — Refund & Return Policy

We want you to love your custom embroidery! If something isn’t right, we’re here to help.

Custom Orders

• All items are made-to-order and non-refundable once production begins.
• You may receive previews or mockups for approval before stitching. Please review them carefully before approving.
• Once you approve, we cannot accept returns or exchanges.

Eligible Refunds, Returns & Exchanges

• Since all items are custom, returns are only accepted if the item arrives damaged or defective.
• If your order is damaged or defective, email us within 7 days of delivery at:
  Email: glitchtostitch@gmail.com
  Include your order number and a photo of the issue.

How to Return an Item

• To return an eligible item, email us first.
• We will provide a return address and instructions after we confirm your request.
• Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or denial of your refund.
• Approved refunds will be issued to your original payment method. Please allow 3–7 business days for your bank or card provider to process the refund.

Contact Us

Questions about returns or exchanges? Email us at:
Email: glitchtostitch@gmail.com
Response time: 1–2 business days

Please note: We are a home-based business, so we do not provide in-person pickups or visits. All orders and communication are handled online.