Glitch to Stitch — Shipping Policy

All Glitch to Stitch items are made-to-order just for you. This allows us to create high-quality, custom-embroidered pieces, but it also means shipping takes a little longer than typical retail items.

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1. Production & Processing Time

• Custom orders typically take 2–4 weeks to produce after you approve your design or mockup. We carefully create each piece to ensure quality and attention to detail.
  

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2. Shipping Methods & Costs

• We use a variety of carriers to deliver your order safely and efficiently.

• Shipping costs are calculated at checkout based on package weight, size, and destination.

• Customers are responsible for shipping costs unless the item arrives damaged or defective.

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3. Estimated Delivery Times

• Please allow for 2–4 weeks production time plus 3–7 business days shipping after your order has been shipped.

• Please allow extra time for holiday seasons, high order volumes, or unforeseen delays.

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4. Lost, Damaged, or Defective Orders

• We are not responsible for packages lost or delayed by the carrier, but we will help you track your order.

• If your item arrives damaged or defective, email us within 7 days at:
  Email: glitchtostitch@gmail.com
  Include your order number and a photo of the issue.

• We will provide a replacement or refund at no extra cost.

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5. Shipping Address

• Please make sure your shipping address is correct at checkout.

• Glitch to Stitch is not responsible for packages sent to an incorrect or incomplete address.